1. Physical merchandise
Unless a product page or checkout states otherwise, you may request a return of eligible physical merchandise within 30 days after delivery. Items should be unused, unworn, unwashed, and returned with original packaging and accessories where reasonably applicable.
Customized, personalized, made-to-order, clearance/final-sale, hygiene-sensitive, or otherwise non-returnable items are not eligible for change-of-mind returns unless required by law or the item is defective, damaged, or materially different from what was ordered.
2. Damaged, defective, or incorrect items
Contact Unity promptly after delivery if an item arrives damaged, defective, or incorrect. Include the order number and reasonable evidence such as photographs when requested. Unity or the fulfillment provider may offer replacement, repair, store credit, or refund depending on the circumstances and applicable law.
3. Digital products and software
For a one-time digital purchase made directly from Unity, request a refund within 14 days of purchase. Eligibility may depend on whether the digital content was delivered, downloaded, activated, substantially used, or consumed, and on any product-specific license or mandatory consumer right. If access is defective and Unity cannot provide a reasonable fix, replacement access or a refund may be provided.
4. Subscriptions
You may cancel a Unity subscription before the next renewal to stop future recurring charges. Unless required by law or stated differently at checkout, canceling does not automatically refund a billing period that has already started. Duplicate charges, billing errors, unauthorized transactions, or extended service outages will be reviewed individually.
5. Return shipping
For an approved change-of-mind return, the customer may be responsible for return shipping unless the order terms say otherwise. If Unity or its fulfillment provider shipped an incorrect or defective item, reasonable return shipping will generally be covered or a return label will be provided.
6. Original shipping and expedited fees
Original shipping, expedited shipping, customs, duties, and similar delivery charges are generally non-refundable unless the refund is caused by Unity's or the fulfillment provider's error or applicable law requires otherwise.
7. Refund timing
Approved refunds are sent to the original payment method where practical. Financial institutions and payment processors control the final posting time. Unity may require the returned item to be received or carrier acceptance to be confirmed before issuing a physical-goods refund.
8. Chargebacks and disputed payments
If you believe a charge is wrong, contact Unity first when practical so it can be investigated quickly. Nothing in this policy limits rights you may have with your payment provider or under applicable law.
9. How to request a return or refund
Use the contact page and include the order or transaction identifier, item/service, reason for the request, and your preferred contact method. Do not send full payment-card numbers or account passwords.